Eclatira Review (2026): Pricing, Features & Honest Verdict

TLDR

Eclatira builds voice and video AI agents that run on a web widget or phone number, watch a camera or shared screen, and call your APIs mid-conversation. Native video and an honest security page, but very new, and credit maths bites small teams. Best for: developers prototyping a screen-share support agent. Price: from $35/mo, free plan yes. Rating: 6.5/10.

What is Eclatira?

We found Eclatira on Product Hunt, where it launched on 26 September 2026 with a launch offer of 50% off the first three months using the code PHLAUNCH. The pitch is a conversational video agent that plugs into any stack. In practice that means one agent you configure once, then expose through a drop-in web widget, a share link, an outbound or inbound phone call, or your own user interface via a JavaScript client library.

What separates it from the crowd of voice agent builders is the visual channel. An Eclatira agent can watch a webcam or a shared screen while it talks, read text in frame, and identify objects. It runs voice through what the vendor calls a single native voice-to-voice model, so there is no separate speech-to-text, language model, and text-to-speech invoices to assemble. The company behind it is Eclatira Inc., a Canadian entity, and the terms and privacy policy were both published the same day as the launch.

What Are Eclatira’s Key Features?

Camera and screen share in the same session

Turn on camera or screen share for an agent and the widget sends a still frame to the model alongside the audio stream. The agent can guide a visitor through a form, read a label held up to the webcam, or spot a product in frame. The docs are candid about the mechanics: the server forwards at most one image per second, each image a JPEG scaled to 1024 px on its longest side. It is not a video call and the agent cannot follow movement or gestures.

Telephony with your own carrier

Every plan, including Free, includes telephony, but read that carefully. Eclatira does not sell or provision numbers. You connect your own Twilio or Telnyx account, the platform creates the resources it needs, and you pay carrier charges separately. On top of that you get warm transfer to a human, voicemail detection, voicemail drops, batch outbound calling from a CSV or the API with scheduling and retries, and IVR keypad navigation, which is labelled beta.

Tools, knowledge base and MCP servers

Agents take actions through custom HTTP tools you define by method, URL, headers, and parameters, through hosted MCP servers over SSE or streamable HTTP, and through signed outgoing webhooks that fire about 30 seconds after a call with the transcript, summary, and sentiment. Knowledge bases accept PDF, TXT, Markdown and HTML files up to 20 MB each, with storage capped per plan. There are no native CRM, calendar, or booking integrations; the terms say so directly.

A versioned REST API and a JavaScript client

The REST API at app.eclatira.com/api/v1 covers agents, calls, batches, tools, MCP servers, knowledge documents, API keys, and webhooks, with an OpenAPI spec and an AsyncAPI spec for the WebSocket protocol. Browser voice uses the @eclatira/realtime package, which is MIT licensed and sits at version 0.1.3 on npm. It was first published four days before the launch. There is no Python SDK, only Python examples against raw HTTP.

What Is It Like to Use Eclatira?

Onboarding is dashboard-first. You describe the agent’s job in plain language, the builder drafts a system prompt, and you adjust voice, first message, tools and knowledge from there. Adding the widget to a site is two script tags with no backend and no API credential. The quickstart claims five minutes to your first API call, and the docs are unusually precise, down to the little-endian PCM gotcha that makes an agent hear nonsense.

Two things will trip up a first-time user. Free plan agents show a Powered by Eclatira footer on the widget, and you need the $270 Starter plan to remove it, not Solo. And the visible-text pricing page only shows monthly prices; the yearly figures live in a JavaScript chunk, which we read to confirm Solo drops to $29 a month when billed as $350 a year.

The security page deserves credit for plain speaking. It says there are no SOC 2 or ISO 27001 certifications yet and does not claim HIPAA compliance, while listing what is in place: AES-256 at rest, TLS 1.2 or better, workspace isolation, hashed API keys shown once, signed webhooks, a responsible disclosure program. Most launch-day vendors bury that.

Where Does Eclatira Fall Short?

The marketing and the documentation disagree on the headline video claim. The marketing site says video is processed at up to 30 frames per second. The docs, the privacy policy, the security page, and the vendor’s own page for AI assistants all say frames go to the model at most once per second. One of those is wrong, and it is not the docs.

Recording is always on and cannot be switched off, on the web or by phone. There are no retention settings, so recordings and transcripts sit there until someone deletes them, and deleting individual conversations, exporting data, or closing an account is done by email with a 30-day turnaround. Phone calls carry no built-in recording announcement or AI disclosure; you have to write that into the agent’s first message yourself.

Data lives only in the United States, with no region choice even on Enterprise. Subprocessors are listed by role rather than by name, and the foundation model is deliberately unpublished. Camera and screen frames are never stored, which is good, but the video credit rate is also never published: the site FAQ says video costs more than voice and the pricing page never says how much more.

The 3,000+ apps claim in the hero appears nowhere in the docs, the terms, or the security page, and the terms state there are no native integrations. We assume it refers to MCP connectors from a third party, but the vendor does not name one. Fees are non-refundable, top-ups expire at the end of the cycle, and API keys have no scopes, so every key has full workspace access.

How Much Does Eclatira Cost?

Eclatira starts at $35 a month for Solo, or $29 a month billed yearly at $350. Below that sits a real free plan: 1,350 credits a month, about 30 voice minutes, 2 simultaneous calls, 1 MB of knowledge storage, unlimited agents, and no card required. There is no time-limited trial; the free plan is the trial.

Credits are the single currency. A voice minute averages about 45 credits and a text message about 25, so Solo’s 7,000 credits buy roughly 155 minutes, which works out near $0.23 per voice minute. Starter is $270 for 70,000 credits (about 1,555 minutes, or $0.17 a minute) with 20 simultaneous calls and the branding removed. Growth is $925 for 305,000 credits (about $0.14 a minute) and Scale is $1,850 for 740,000 credits (about $0.11 a minute). Yearly billing is ten times the monthly price on every paid tier.

Top-ups start at $15 for 5,000 credits, or 333 credits per dollar above the fixed packs, which is about $0.135 a minute. That is cheaper per minute than Solo or Starter, an odd inversion, but top-up credits expire with the billing cycle and only auto top-up is limited to paid plans. A running call is never cut off; overage is deducted from next month’s allowance instead. Unused credits do not roll over unless you upgrade.

Against the usual suspects, Bland charges $0.14 a minute with no platform fee on its Start plan, or $0.12 a minute plus $299 a month on Build, and that rate bundles the model and voice. Retell quotes $0.07 to $0.31 a minute with $10 in free credits. Vapi charges $0.05 a minute for hosting plus model costs at cost. Eclatira sits in the same range at volume, dearer than Bland on Solo, and is the only one of the four bundling video and screen share.

Who is Eclatira Best For?

Use Eclatira if you want a support or sales agent that can see what a customer is looking at. Guided troubleshooting, walking someone through a web form, or reading a label off a package are jobs a phone-only platform cannot do, and Eclatira ships them on the free plan. It also suits developers who like a clean REST surface, MCP servers as the integration layer, and predictable credit pricing without vendor-by-vendor bills.

Skip Eclatira if you need SOC 2 or HIPAA paperwork today, EU or Canadian data residency, retention controls, or self-serve export. Skip it if you want a phone number provisioned in-app rather than bringing Twilio or Telnyx. And skip it if your workload is pure inbound phone at moderate volume, where Bland’s flat $0.14 a minute with an included number is simpler and cheaper than $35 for 155 minutes.

Best Eclatira Alternatives

Bland

Bland’s Start plan is $0.14 per minute with a $0 platform fee, no card required, 10 concurrent calls, and an inbound number included. Build is $0.12 per minute plus a $299 monthly platform fee, with 50 concurrent calls. The per-minute rate covers the language model, speech-to-text, and text-to-speech, with telephony billed separately. Voice only, no video.

Retell AI

Retell is pay as you go at $0.07 to $0.31 per minute for voice agents and $0.002 and up per message for chat agents, with $10 in free credits and 20 concurrent calls included. Its voice infrastructure line is $0.055 a minute before model and voice costs. Well documented and cheaper at the low end, but again no camera or screen channel.

Vapi

Vapi is the bring-your-own-stack option: $0.05 per minute for hosting, prepaid, with the LLM, transcriber, and voice provider passed through at cost. It gives $5 in free credits, one included phone number, and 4 concurrent calls, then a $29 a month Core package for 10 concurrent calls and 30 days of data retention. Pro starts at a $999 monthly minimum.

Final Verdict: Is Eclatira Worth It?

Eclatira is a credible day-one platform with one real differentiator: vision inside a live voice session, on every plan, with a clear one-frame-per-second contract in the docs. The API is complete, the widget is two script tags, and the legal and security pages tell you the uncomfortable truths instead of hiding them. For a team that needs an agent to see a screen, that combination is hard to find elsewhere at $0 to start.

It is not ready for regulated or European buyers, the marketing overstates the video rate, the always-on recording with no retention controls is a compliance liability you have to manage yourself, and Solo’s effective $0.23 a minute is dear next to Bland. We rate it 6.5 out of 10: start on the free plan, test a screen-share flow, and wait for the certifications before betting a production line on it.